How many paypal claims can you make

Avoid additional costs from chargebacks. Always use the refund link in the PayPal Resolution Center to issue a refund. Refunds issued outside of PayPal are not covered under our Seller Protection program. What happens when a buyer files a claim or a chargeback for an item not received? What are the most common reasons for items not received chargebacks not being covered by PayPal Seller Protection?

What happens when a buyer files a claim or a chargeback for an unauthorized payment? What are the most common reasons unauthorized chargebacks aren't covered by PayPal Seller Protection? If the legitimate account holder reports unauthorized activity, the money can be withdrawn from your account. If that happens, you'll lose the money you wired to the fraudster, the product you shipped, shipping costs, and your payment.

A legitimate buyer won't overpay you for an order. If a customer overpays you and asks you to wire them the difference, consider canceling the order—it's very likely to be fraudulent. Don't wire money to the bogus shipping company—it's part of their scam to get your money.

Prize winnings Messages asking you to pay a small handling fee to collect some fabulous prizes are usually a scam. You send the handling fee and get nothing in return. How to avoid this scam : Don't send money to someone you don't know. Fake charities Scammers use disasters to trick kind-hearted people into donating to fake charities.

This usually happens when there is a refugee crisis, a terrorist attack, or a natural disaster like an earthquake, flooding, or famine. How to avoid this scam : Thoroughly check the background of any charity to make sure your donation goes to real victims. To learn more about common scams and how to avoid them, search online for advance fee fraud. You can also read the FBI's material on common types of scams. Most importantly: be as cautious online as you would be in the real world.

Shipping Scams There are several ways fraudsters incorporate shipping into their schemes. In another variation of the scam, the buyer may also ask you to wire the shipping fees to their preferred shipper. If you use the buyer's shipping account, they can easily contact the shipping company and reroute the order to another address.

The buyer can then open up a complaint asking for a refund because they didn't receive their order. You aren't able to prove that the buyer received their order and you are out your product, the shipping costs, and your money. If they ask you to wire the money to a bogus shipping company, they can steal your money. You may be held liable for returning the funds to the legitimate customer whose account was stolen.

How to avoid this scam : Only use your shipping account. Never wire money to someone you don't know — you can't get it back easily.

If a customer asks you to use their shipping service, review their order for fraud carefully. They may have used a stolen card or bank account to fund the purchase. Ship to the address on the Transaction Details page. Pre-paid shipping label scam You receive an order from a customer who asks you to use their pre-paid label to cover the shipping charges. They may tell you that they can get their labels at a discounted price.

By providing the label, the customer controls the destination of the package. They may send it to another country, a PO box, or some other untraceable location. To be covered under PayPal's Seller Protection policy , you are required to ship to the address on the Transaction Details page. The shipping label may also have been purchased with a stolen credit card. How to avoid this scam : If the customer asks you to use their pre-paid label, review their order for fraud carefully.

They may have used a stolen card to make the purchase. Do not accept shipping labels from your customers. Package rerouting scam The buyer reroutes the package so they can file a complaint that they never received it. A buyer places an order and provides an incorrect or fake shipping address. The shipping company tries to deliver the package but isn't able to. The buyer monitors the online tracking information and notices that the shipper couldn't deliver the package.

The buyer contacts your shipping company and asks them to send the package to their correct address. The shipping company delivers the package to the new location. The buyer then files a complaint about not receiving the item. Because the shipment was rerouted, you can't prove the item was delivered to the address on the Transaction Details page. The buyer gets to keep the item and money.

Because the package wasn't delivered to the address on the Transaction Details page, you aren't covered by Seller Protection. Unfortunately, you lost the product, shipping fees, and the money. To make it worse, you might also have to pay your shipper an additional rerouting fee. How to avoid this scam : Contact your shipping company and block buyers from rerouting packages. Validate the buyer's address before shipping. Only ship to the address on the Transaction Details page.

Reshipping packages scam One of the more popular work-from-home scams is reshipping electronics, clothing, and other items out of the United States. What is the purpose of the Disputes API for merchants? Are additional fees required to integrate with the Disputes API? Does the API handle multiple currencies? Who arbitrates when a customer and merchant cannot reach agreement? Do merchants need separate logins? Can a merchant see customer-submitted evidence?

Is the dispute history retained and accessible? Is the dispute phase supported? How does a merchant know the outcome of a dispute? Can the dispute lifecycle move to a previous stage? Is it possible to miss some webhook notifications? Does the return shipping address work for external chargebacks? How many disputes or chargebacks can be in a transaction?

Does Seller Protection cover chargeback fees? Many disputes are caused by misunderstandings, and they're often easy to resolve. If your order never shows up and the seller can't provide proof of shipment or delivery, you'll get a full refund.

It's that simple. Open a dispute in the Resolution Center to get the process started. If you purchased the item from one of our merchants, follow these simple steps: Log in to your PayPal account.

Open a dispute in the Resolution Center within calendar days of your purchase. Be aware that disputes must be opened within days of your payment date, and that you and the seller will have 20 days to work things out. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. You must file your claim within 20 days of when the dispute was first opened.